The Psychology Of Apology: How Did Starbucks' CEO Kevin Johnson Do?

The Psychology Of Apology: How Did Starbucks’ CEO Kevin Johnson Do?
On April 12, police led two young black men away in handcuffs from a Philadelphia Starbucks for, basically, sitting at a table and being black. While video of the disturbing incident went viral and community protests mounted, Starbucks’ CEO Kevin Johnson …
The Psychology Of Apology: How Did Starbucks’ CEO Kevin Johnson Do?